Courier delivering packages

Shipping Information

🚚 How We Ship

We offer flat-rate shipping anywhere in North America, with no expedited options due to the high speed of our logistics process. Our shipping partners include:

  • UPS

  • FedEx

  • Canada Post (for rural or PO Box deliveries)

Because we leverage multiple fulfillment locations, customers cannot choose the shipping carrier or speed. We choose the method that gets your order to you the fastest and most reliably.

📬 Yes, We Ship to PO Boxes

As a small-town business with small-town roots, we know that many of our customers rely on PO boxes. Whenever possible, we ship items that can be delivered to a PO box using compatible carriers (like Canada Post or USPS).

If an item cannot be delivered to a PO box, we’ll reach out to request an alternate delivery address.

🕒 Processing & Handling Time

Most orders ship the same or next business day, depending on stock location and order time. Here’s how it typically breaks down:

  • In-stock items – Ship within 1 business day

  • Special order or transfer items – May take 7–10 days to arrive from our U.S. suppliers to our Canadian warehouse

  • Alpha Series products – Always ship directly from North Battleford, SK

If a delay arises for any reason, we will contact you directly to explain the delay and confirm your approval before proceeding.

🔄 Changes, Cancellations & Order Finalization

Because of our automated warehouse network and fulfillment speed, there is a very small window to cancel or modify an order once placed.

  • Once tracking is generated and sent to you, the order is locked and finalized

  • Changes or cancellations must be made before tracking is assigned

  • After this point, the package is already in the hands of the courier and we can no longer intercept or alter the shipment

🚚 Estimated Delivery Time

Most deliveries arrive within 5–7 business days throughout the U.S. and Canada. Some rural or remote areas may take slightly longer.

📦 Lost or Damaged Packages

Once your package has left our warehouse and tracking has been provided, delivery is the responsibility of the courier. BTS Lighting is not responsible for lost or delayed packages once in transit.

If your package is:

  • Lost: A courier trace investigation must be completed before any action is taken

  • Damaged: A claim must be submitted with the courier for resolution

In most cases, lost packages are found and delivered after a proper investigation, so patience is key. We do not automatically reship replacement orders until a courier has accepted liability for the original package.

⚙️ We’re Built for Truckers

We’re not a retail chrome shop — we’re an e-commerce lighting warehouse built to serve the trucking and heavy-duty community. From rapid fulfillment to cross-border shipping, everything we do is optimized for drivers, owner-operators, and commercial fleets who need performance parts fast and at a fair price.

Have questions about your order or need help tracking a shipment?
👉 Reach us anytime at support@btslighting.com or call 1-800-424-2966