Terms and Conditions

BTS Lighting – Terms and Conditions

Last Updated: June 11, 2025

1. Introduction

Welcome to BTS Lighting (the “Website”). BTS Lighting is a division and trade name of Brock Transportation Services Ltd., a company registered in Saskatchewan, Canada. Throughout these Terms and Conditions (the “Terms”), the terms “BTS Lighting,” “Company,” “we,” “us,” and “our” refer to Brock Transportation Services Ltd. (operating as BTS Lighting), and “you” or “Customer” refers to any person accessing or using this Website. By accessing or using www.btslighting.com (the “Site”) and/or by placing an order with BTS Lighting, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree with any of these Terms, you must discontinue use of the Site.

Geographic Scope: This Site and the products and services offered are intended only for customers located in Canada and the United States of America. We currently only accept orders for shipment within Canada and the USA. If you access the Site from other jurisdictions, you do so on your own initiative and are responsible for compliance with any applicable local laws. (For international orders outside Canada/USA, please visit our affiliated site Alpha Series Lighting.)

Age Requirement: By using the Site and placing an order, you represent that you are at least the age of majority in your state or province of residence (18 years or older in most jurisdictions), or that you are using the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or guardian, you are responsible for your child’s use of the Site.

2. Accounts and Site Use

Certain features of our Site (such as placing orders or initiating warranty claims) may require you to create an account. If you create an account, you agree to provide truthful, current, and complete information about yourself and to update such information promptly if it changes. You are responsible for maintaining the confidentiality of your account username and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Prohibited Activities: You agree that you will use the Site only for lawful purposes and in compliance with these Terms. You are strictly prohibited from:

  • Violating any applicable federal, state, provincial, or local laws or regulations while using our Site;
  • Engaging in any fraudulent, misleading, or deceptive activities or impersonating any person or entity;
  • Using the Site to upload or transmit any virus, malware, or any other harmful code that will affect the functionality or security of the Site;
  • Attempting to gain unauthorized access to any portion of the Site, other users’ accounts, or any systems or networks connected to the Site, by hacking, password mining, or any other illegitimate means;
  • Using any robot, scraper, crawler, or other automated means to access the Site for any purpose without our express written permission;
  • Posting or transmitting any content that is unlawful, defamatory, obscene, pornographic, harassing, threatening, or otherwise objectionable, or that infringes on any third party’s intellectual property or other rights;
  • Interfering with or disrupting the integrity or performance of the Site, or any data contained on the Site;
  • Attempting to reverse-engineer or extract any source code or underlying ideas or algorithms of any portion of the Site.

We reserve the right to terminate or restrict your use of the Site (including cancellation of orders) at any time, without notice, if we suspect any fraudulent, abusive, or unlawful activity, or any violation of these Terms. Engaging in prohibited activities may also expose you to civil or criminal liability.

3. Products and Orders

3.1 Product Information and “Off-Road Use” Notice

Unless expressly stated otherwise, all products sold on this Site are intended for off-road use only. Certain automotive lighting products (such as HID and LED bulbs) may not be street-legal in some jurisdictions for use as headlights or other on-road applications. Specifically, in the USA, HID and LED bulbs are street legal for fog light use only and not DOT/FMVSS108 compliant for headlight use. They are legal for off-road use (e.g., in snowmobile or ATV headlights and off-road racing auxiliary lighting). International street legality varies by country. It is your responsibility to check and comply with your local laws regarding the use of any products purchased. BTS Lighting is not liable for any misuse of products in violation of regulations.

3.2 Pricing and Availability

We strive to ensure the accuracy of prices and product information on our Site. However, prices are subject to change without prior notice. All prices are listed in U.S. Dollars (USD) unless otherwise indicated, and applicable taxes or duties (for Canadian or cross-border orders) will be added at checkout. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information on the Site is erroneous (including after you have submitted an order). In the event of a pricing error, we will contact you with the corrected price and you may choose to proceed with or cancel the order. If a pricing error is discovered on our part after you have placed an order, we will honor the order at the advertised price at the time of checkout for any orders that were open (completed checkout) prior to the correction. This honor policy applies only to confirmed orders; pricing errors that are caught prior to order completion will be corrected and the updated price will apply going forward.

We also reserve the right to limit quantities of any products or refuse or cancel any order, in our sole discretion. Placement of an item in your shopping cart or wishlist does not reserve the price or availability of that item. All orders are subject to availability of the products. If a product you ordered is unavailable or out of stock, we may cancel the item from your order and refund you, or contact you to discuss alternatives.

3.3 Orders, Payment, and Billing

When you place an order through the Site, you are making an offer to purchase the products in your cart. Order Confirmation: After you submit your order, we will send an order confirmation email to the address you provided. This email confirms receipt of your order request only and does not signify our acceptance of your order or confirmation of an offer to sell. We reserve the right to accept or reject any order for any reason, including errors in pricing or product information, or suspected fraud.

Payment: We accept various payment methods including major credit cards and other payment providers as listed at checkout (e.g., Visa, MasterCard, American Express, PayPal, etc.). By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes, shipping, and fees). All billing information provided must be truthful and accurate. Providing false or fraudulent information may constitute a breach of these Terms and may result in cancellation of your order. We may require additional verification or information before accepting any order.

Charges will typically be processed at the time of order placement. If we are unable to charge the payment method you provide (e.g., the card is expired or details are incorrect), we will attempt to contact you. If we cannot process payment, we may cancel your order. Prices do not include shipping and handling fees, and applicable taxes, which will be added to your total during the checkout process.

3.4 Shipping Policy

Shipping Regions: As noted, we currently ship orders only to addresses within the United States and Canada. Orders placed on btslighting.com will not be shipped internationally beyond the USA or Canada. (If you reside outside these countries, please use our international site or contact us for guidance.)

Shipping Methods & Timing: We utilize flat-rate shipping fees for simplicity. Orders shipping to addresses in the United States will typically ship via USPS Standard Shipping, and orders within Canada will ship via UPS Standard Shipping by default. The flat shipping fee and carrier may be shown at checkout. After your order is processed, we will provide a tracking number via email once the item ships. Delivery times vary depending on destination; while we strive to ship promptly, we do not guarantee delivery by a specific date, and transit times are estimates. Please note that cross-border shipments (Canada to US or vice versa) might experience additional transit time due to customs clearance.

Risk of Loss: All products purchased from the Site are made pursuant to a shipment contract. This means that title to the products and the risk of loss or damage pass to you upon our transfer of the products to the carrier for delivery. We are not liable for any delays, loss, or damage in transit once the package has been handed over to the carrier. In case of shipping issues (loss or damage), please notify the carrier and our customer support so we can assist in filing a claim or reshipping if applicable. Any shipping insurance, if desired, should be arranged by you or may be offered at checkout.

Customs, Duties & Taxes: For orders shipped internationally across borders (e.g., from Canada to U.S. or vice versa), you are responsible for any import duties, brokerage fees, or customs taxes that may apply, unless we explicitly state that such fees are included. We are not responsible for any customs delays.

International Duties: International/cross-border orders may incur import duties, taxes, and brokerage fees upon delivery. See Section 3.8 for full terms regarding import fees and refused shipments.

3.5 Order Cancellations

We understand that sometimes plans change and you may need to cancel an order. You may request a cancellation of your order up until the point when the order has been shipped. If your order has not yet shipped, contact us as soon as possible to request a cancellation. If the order is successfully canceled before shipment, we will issue a refund to your original payment method minus a cancellation/restocking fee (see below). Once an order has been handed over to the carrier or marked as shipped, it can no longer be cancelled. After shipment, if you no longer want the product, you would need to go through our return process (receive the item and then initiate a return at your cost, as outlined in Section 3.6).

Cancellation Fee: Please note that when an order is placed, BTS Lighting immediately incurs payment processing fees that are not refunded to us by the payment gateways even if the order is later cancelled. Therefore, all customer-requested order cancellations are subject to a restocking fee equal to 5% of the purchase price (to help cover those non-refundable transaction fees). This 5% cancellation fee will be deducted from your refund. Exception: If the cancellation is due to an error on our end (for example, a product description error or other mistake by BTS Lighting), we will waive the cancellation fee.

If we, the Company, must cancel your order (e.g., due to unforeseen stock issues, pricing errors, suspected fraud, or ineligibility to ship to your location), you will be notified and provided a full refund of any amounts charged, without any restocking fee.

3.6 Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with a product, our return policy is as follows:

  • Returns Within 30 Days of Purchase: BTS Lighting offers a 30-day satisfaction guarantee on the products we sell. If you are unsatisfied with a product for any reason, you may initiate a return within 30 days of the original purchase date. Provided that the returned product is received by us (or our designated return location) in new, resalable condition (including all original packaging, accessories, manuals, and no signs of installation or wear), we will issue a refund for the purchase price of the item back to your original payment method. Shipping costs are not refundable on returns, and you are responsible for the cost of return shipping to us. We do not provide return shipping labels for discretionary returns; you must ship the product back at your expense. After receiving the returned item and verifying its condition, we will process the refund (minus any original shipping fee) typically within 5-7 business days. Please note: We do not charge a restocking fee for returns of items in new condition that are within 30 days of purchase (beyond the non-refundable original shipping charge).
  • Returns After 30 Days of Purchase: If more than 30 days have passed since your purchase, we generally do not accept returns. Exception – Unopened Late Returns: If you contact us beyond the 30-day window, we may (at our sole discretion) allow a return for store credit or refund if and only if the product is unopened, unused, and in brand-new condition. Any such late return, if approved by a BTS Lighting representative, will be subject to a 20% restocking fee (deducted from the refund/store credit). Additionally, you will be responsible for shipping the item back at your expense. As with standard returns, original shipping charges are not refundable. We reserve the right to decline a return request outside the 30-day period for any reason, especially if the product has been opened, used, or is not in resalable condition.

To initiate a return, please log in to your BTS Lighting account on our Site and locate the relevant order under your account’s “Orders” section. From there, you can follow instructions to request a return authorization (RMA). We will provide you with the return shipping address (which may be our facility or a third-party warehouse we designate) and any further instructions. Important: Until we receive the returned item and verify its condition, ownership and risk remain with you. We recommend using an insured and trackable shipping method for returns, as we cannot issue a refund for items we do not receive.

Non-Returnable Items: Certain products may be final sale or ineligible for return (for example, digital gift cards, items marked “clearance” or “closeout,” or any item specifically noted on the product page as non-returnable). Such items can only be returned if defective and under warranty (see Section 3.7) but not for buyer’s remorse.

Condition of Returned Items: All returns must be in “as-new” condition, which means the product is clean, has no signs of installation or wear, no scratches or marks, and is returned with all parts, accessories, and original packaging intact. If a returned item is received damaged, missing components, or in a condition that is not resalable, we reserve the right to deny the refund or to charge an additional fee (or deduct a reasonable amount from the refund) to cover the damage or missing parts. We will communicate with you in such cases.

Refunds: Approved refunds will be issued to the same payment method used for the purchase. Please allow a billing cycle for the credit to appear on your statement. Original shipping charges are non-refundable, and any restocking fees or cancellation fees (if applicable) will be deducted from the refunded amount.

3.7 Product Warranty and Claims

Warranty Coverage: All products sold by BTS Lighting are accompanied by their respective manufacturer or supplier warranties, as stated on each product’s page on our Site. The availability and duration of warranties can vary depending on the product and brand. For our in-house brand (e.g., Alpha Series Lighting products) and many of the third-party brands we carry, warranty periods and terms are clearly indicated in the product description or specifications. If you cannot locate warranty information for a product, please contact us or refer to any documentation included with the product.

Warranty Claims Process: To initiate a warranty claim for a defective or malfunctioning product, please log in to your BTS Lighting account on our Site and navigate to the relevant order under “Orders” in your account dashboard. There, you will find an option to start a warranty claim (or you may find instructions on our Customer Support page). You will typically need to provide the order/invoice number, the product SKU or name, a description of the issue, and (in some cases) photographic evidence of the defect or failure.

Once a warranty claim is submitted, BTS Lighting will review the claim and coordinate with the product’s manufacturer or supplier as needed. In many cases, BTS Lighting will handle the warranty process on your behalf, interfacing with the supplier to get a replacement or resolution. In some instances, the supplier or manufacturer may prefer to handle the warranty claim directly with you; if so, we will direct you to the appropriate contact and assist as necessary to ensure your claim is addressed. Our goal is to act as your advocate and ensure that valid warranty claims are honored in a timely manner.

Return/Replacement Requirements: The specific requirements and procedures for warranty service depend on the product and manufacturer:

  • Field Destruction / No-Return: Many smaller items or electrical components (for example, certain LED bulbs, strips, or electronics) qualify for “field destruction” warranty processing. This means you will not be required to ship the defective product back. Instead, after approval of your claim, we or the manufacturer will instruct you on how to safely dispose of or disable the defective item, and a replacement will be sent out to you (or a credit provided) without requiring the return of the original.
  • Return-to-Base: Some products – especially larger assemblies or higher-value items like complete lighting assemblies, expensive electronics, or items from certain suppliers – may require that the defective product be returned before a replacement is sent. In these cases, once your warranty claim is approved, we will provide an RMA and return instructions. You may be responsible for shipping the defective item back to us or to the manufacturer for inspection. Upon receiving the item and confirming the defect, a replacement will be shipped to you at no cost (for U.S. customers; Canadian customers may need to cover international shipping of the warranty replacement as noted below). In some scenarios, instead of waiting, we might offer a “refundable deposit” option: you pay a deposit (such as the cost of the new item) and we ship the replacement immediately; once the defective item is returned and verified, we refund the deposit. We will inform you if this option is available for your situation.

Regardless of the method, you must not discard a defective product until instructed to do so, as doing so may void your ability to get a replacement or refund (especially if return is required).

Warranty Limitations: Warranties cover parts replacement or repair only. They do not cover any labor or installation costs you may incur in replacing the item. No warranty will cover damage or failure due to misuse, improper installation, unauthorized modification, or external factors such as accidents. Each manufacturer has specific terms on what is covered or excluded; please refer to those details for each product.

Shipping Costs for Warranty: For customers in the United States, BTS Lighting (or the product manufacturer) will ship out warranty replacement parts free of charge via standard shipping. For Canadian customers, warranty replacements may be subject to international shipping charges; any such costs are the customer’s responsibility. (This is due to the higher cost of cross-border shipping; we appreciate your understanding.) We will inform you of any shipping fees before sending a replacement in such cases.

BTS Lighting is committed to high quality customer support and satisfaction. We will monitor the progress of all warranty claims and intervene with the supplier if necessary to avoid undue delays or problems. Your point of contact for any warranty issue can always be our support team via support@btslighting.com or our toll-free number, and we will help see the issue through to resolution.

3.8 International Shipping, Import Fees & Refused Deliveries

Import Duties, Taxes, and Fees
For all international orders, including shipments between Canada and the United States, you (the Customer) are designated as the Importer of Record and are solely responsible for paying any applicable import duties, taxes, tariffs, or brokerage fees charged by your country’s customs authorities. These costs are not included in our product prices or shipping rates. BTS Lighting has no control over such charges, nor can we predict or waive them.

Importer of Record (IOR)
Unless expressly stated otherwise at checkout:
• For DAP/DDU shipments (duties unpaid), you (the Customer) are the Importer of Record.
• For DDP shipments (duties paid by BTS Lighting), BTS Lighting is the Importer of Record.
The Declarant on any required customs form will be the Importer of Record or their authorized broker.

U.S. Orders and Alpha Series Lighting Shipments
International shipments entering the United States may be subject to duties, taxes, and brokerage fees regardless of order value. This includes Alpha Series Lighting products shipped from Canada to the United States. By placing an order with BTS Lighting, you acknowledge and agree that any such import charges are your responsibility as the importer.

Refused or Unclaimed Shipments
If you refuse delivery, decline to pay import fees, or fail to collect a shipment, you assume all financial and physical risks associated with that package.

  • Refunds: Refunds will only be issued once the product has been safely returned to BTS Lighting, inspected (typically within 7 business days), and confirmed to be in new, resalable condition.
  • Deductions: Any costs incurred by BTS Lighting as a result of a refused or returned shipment will be deducted from the refund amount. This includes, without limitation, return shipping fees, carrier or brokerage charges, tariffs, taxes, duties, restocking fees, or other related costs.
  • Risk of Loss: International carriers frequently report high loss rates for refused or returned shipments. If a shipment is lost, abandoned, confiscated, or destroyed due to refusal or failure to pay duties or taxes, no refund or replacement will be provided. You acknowledge that all risk of loss for such shipments rests solely with you.
  • Shipping Fees: Original shipping costs are non-refundable.

Customer Acknowledgment at Checkout
By completing checkout, you confirm that you have reviewed Section 3.8 and accept responsibility for any import charges and risks associated with international delivery, including consequences of refusal or non-payment of import fees.

By placing an international order, you confirm your understanding that all import fees and potential risks associated with international delivery—including loss, delay, or refusal—are your responsibility as the importer. BTS Lighting will assist with documentation or communication with carriers as needed but cannot intervene in customs decisions or recover costs imposed by carriers or authorities.

4. Digital Products: Gift Cards and Loyalty Points

4.1 Gift Cards

We may offer digital gift cards for purchase on the Site. Gift cards are delivered electronically (to the email address specified at purchase) and contain a unique code that can be redeemed for merchandise on our Site. By purchasing or using a BTS Lighting gift card, you agree to the following terms:

  • Gift cards are redeemable only on our website (btslighting.com) toward the purchase of eligible products. They cannot be used on our affiliate sites (such as Alpha Series Lighting or Wild Bounty Organics) unless expressly stated.
  • Gift cards are not redeemable for cash or credit except where required by law. (For example, certain jurisdictions may require cash redemption if the balance is below a certain small amount.)
  • The risk of loss and title for gift cards passes to the purchaser upon electronic transmission of the gift card to the recipient. We are not responsible if a gift card is lost, stolen, destroyed, or used without your permission. However, if you have issues with a lost gift card code, contact us and we will see if it can be retrieved or canceled and reissued (if unused).
  • Gift cards do not expire and no fees are charged against the balance.
  • Gift cards cannot be reloaded, resold, or used for payment outside of our Site. We reserve the right to refuse, cancel, or hold for review any gift cards or orders for suspected fraud, or gift cards obtained or used in violation of these terms.

4.2 BTS Bucks Loyalty Program

We may offer a customer loyalty or rewards program known as “BTS Bucks” (or similarly named). Under this program, customers can earn points (BTS Bucks) on eligible purchases or through other promotional activities, and later redeem those points for discounts on future purchases. While a separate detailed BTS Bucks Program Terms & Conditions may be provided on the Site, the following general terms apply:

  • Earning Points: Points are typically earned as a percentage of purchase value (details of the earning rate and any promotional point offers are described in the program terms on the Site). Points will usually be credited to your loyalty account after your order is fulfilled and not canceled or returned. If an order is refunded or canceled, any points earned on that order may be deducted.
  • Redeeming Points: Points can be redeemed for discounts on future orders per the conversion rate described in the program (for example, 100 points = $1 discount, as an illustration; see program details for the actual conversion). You may redeem points during checkout by logging into your account and selecting the option to apply available BTS Bucks to your order.
  • Limitations: Points have no cash value and cannot be exchanged for cash. They are non-transferable (except perhaps as allowed within the program rules, e.g., you cannot combine points from multiple customers). Points and rewards are personal to you and may only be used for your own purchases. Abuse of the program (such as fraudulently accumulating points, selling points, or other misuse) may result in forfeiture of points and account termination.
  • Changes and Termination: We reserve the right to modify or terminate the BTS Bucks loyalty program at any time. This includes changing the rate at which points are earned or redeemed, imposing caps or expirations, or discontinuing the program entirely. If the program is terminated or modified, we will attempt to provide reasonable notice via the Site or email. Any unused points at the time of program termination may be forfeited (we will communicate details if that occurs).

Participation in the loyalty program is optional and is meant as a reward for our valued customers. Please refer to the detailed program page for the most up-to-date information, as that will control in case of any differences.

5. Intellectual Property and Site Content

5.1 Ownership of Content

Unless otherwise indicated, BTS Lighting and/or its licensors own all intellectual property rights in the Site and all material on the Site. This includes, but is not limited to, all text, descriptions, product images, logos and trademarks, graphics, design, audio/video clips, software code, and overall look-and-feel of the website. The BTS Lighting name and logo are trademarks or service marks of Brock Transportation Services Ltd. (and its related divisions). All rights are expressly reserved. You are granted a limited, non-exclusive, non-transferable license to access and use the Site and its content for your personal, non-commercial use only, subject to these Terms.

Restrictions: You must not:

  • Republish material from btslighting.com (e.g., repost or copy any content to another website or platform) without our prior written permission;
  • Sell, rent, or sub-license material from btslighting.com;
  • Reproduce, duplicate, or copy material from btslighting.com for commercial purposes;
  • Distribute or publicly display any Site content (other than sharing links to our Site) without authorization;
  • Use any of our trademarks, logos, or branding without our express written consent (this includes in meta tags or hidden text).

If you wish to use any content from our Site beyond what is permitted by law (such as brief quotations under fair use/fair dealing principles), you must first request and obtain our permission. For inquiries regarding use of our content, please contact us at support@btslighting.com.

5.2 User-Generated Content (Comments and Reviews)

Portions of our Site may allow users to post content such as product reviews, comments, testimonials, or other submissions (“User Content”). By submitting any User Content on our Site, you agree to the following:

  • Legality and Rights: You warrant that you are the author and owner of the intellectual property rights to the content you post, or that you have obtained all necessary permissions, licenses, or consents from the rightful owner to post the content. You further warrant that your User Content does not infringe on any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, and that it does not violate any privacy rights or rights of publicity of others.
  • Acceptable Content: You must not post any content that is unlawful, defamatory, libelous, harassing, obscene, pornographic, hateful, racially or ethnically offensive, or otherwise objectionable. This includes content that contains profanity or vulgar language, incites violence or illegal activity, or could be considered an invasion of privacy or a violation of any law. We also do not allow content that is primarily advertising or promotional in nature (no SPAM or unsolicited commercial solicitations), or content that misleads or is intended to promote an unrelated business.
  • No False Statements: Your comments or reviews should reflect your honest opinions or experiences. Do not post false or misleading information. If you have a personal connection to BTS Lighting (e.g., employee or family) or have received any incentive for a review, you should disclose that in your content to maintain transparency.
  • Non-Confidential & License to Use: Any content you post to the Site will be considered non-confidential and non-proprietary. By posting User Content, you grant BTS Lighting a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable right and license to use, reproduce, edit, adapt, publish, translate, distribute, perform, and display such content (in whole or in part) and to incorporate it in other works in any form, media, or technology. This license allows us to display your reviews on our Site, share them on social media or in our marketing, or make modifications for clarity or grammar if needed. You retain ownership of your content, but you give us permission to use it as described without compensation to you.
  • No Endorsement: User Content reflects the opinions of the individuals who post and does not necessarily reflect the opinion of BTS Lighting. We do not endorse any opinion, recommendation, or advice expressed by users on the Site. BTS Lighting expressly disclaims any and all liability in connection with User Content.
  • Monitoring and Removal: BTS Lighting is not obligated to pre-screen or regularly monitor User Content. However, we reserve the right (but not the obligation) to review, screen, edit, or remove any User Content at our discretion at any time and for any reason, without notice. This may include removal of content that we believe violates these Terms or is otherwise harmful or inappropriate. We also reserve the right to terminate a user’s account or ability to post if they repeatedly violate these guidelines.

By posting any content, you agree to indemnify and hold BTS Lighting harmless from any and all claims, liabilities, or damages arising out of your User Content (see Section 8 on Indemnification for more details).

6. Third-Party Products, Services, and Links

6.1 Third-Party Products and Manufacturers

Our Site sells not only our house brand (Alpha Series Lighting) products but also products manufactured by various third-party brands. While we are an authorized retailer or distributor for these brands (and some are subject to specific contracts or Minimum Advertised Price policies), the actual design, specification, and manufacturing of those third-party products are done by the respective third-party companies, not by BTS Lighting. We do not assume any responsibility or liability for the products manufactured by third parties, beyond our obligations as a retailer (such as honoring returns within our policy or facilitating warranty claims as described). The manufacturers of third-party products are solely responsible for the quality, safety, and compliance of their products, including any warranties or representations they make.

When you purchase a third-party branded product through BTS Lighting, your purchase is facilitated by us, but the product itself is provided by the third-party manufacturer. We will assist you in any product issues per our policies, but any legal claim or dispute regarding defects or safety of a third-party product may ultimately lie against the manufacturer. For example, if a third-party product causes injury or damage, BTS Lighting will help you communicate with the manufacturer, but we generally do not accept liability for such third-party product issues to the fullest extent permitted by law. (However, see Section 9 regarding our liability limitations and your rights under law – we do not exclude any mandatory protections you may have.)

6.2 Third-Party Services

We may rely on certain third-party service providers to operate our business and the Site – for example: payment gateways (to process credit card transactions), shipping carriers (to deliver products), website plugins or analytics tools (for site functionality and metrics), SMS messaging providers (for our text message program, see Section 7), and marketing partners. Any third-party services or tools on which our Site relies are not under our control, and we are not liable for the acts or omissions of such third parties.

For instance, when making a payment, you might be redirected to or interacting with a payment processor’s system; your use of those services may be subject to their terms of service and privacy policies, which we do not control. Similarly, if we provide links to track shipments via a carrier’s website, any issues or inaccuracies in those tracking systems are outside our responsibility. We strive to choose reputable partners, but we make no warranties or representations regarding the performance of third-party services.

6.3 External Links

Our Site or communications may include hyperlinks to websites or resources not operated by BTS Lighting. These links are provided for your convenience or informational purposes only (for example, a link to a manufacturer’s installation guide, or a reference to an informational blog). We have no control over the content, privacy policies, or practices of any third-party websites that are linked from our Site. The inclusion of a link does not imply any endorsement or affiliation by us of the site or its content. If you choose to visit any third-party site, you do so at your own risk.

We encourage you to review the terms and privacy policies of any third-party sites or services that you visit or use.

Third-Party Content: From time to time, our Site might display content that is supplied by a third party (e.g., product descriptions or images provided by a brand, or plugin-generated content). We are not responsible for any third-party content, and any such content is provided “as is” for your convenience.

6.4 Linking to Our Site

We welcome links to our Site, but they must be done in accordance with the following guidelines. You may create a hyperlink to btslighting.com on another website provided that: (a) the link is presented in a fair and legal manner, without implying our endorsement of, or affiliation with, the linking site (absent our explicit agreement); (b) you do not frame our Site or otherwise create a browser or border environment around our content that alters the visual presentation or appearance of our Site; (c) the linking site does not contain content that is false, misleading, derogatory, infringing, unlawful, or offensive, which could harm our reputation or that of our products; and (d) you immediately remove the link upon our request if we decide, in our discretion, that the link is not in alignment with our policies or interests.

You may use our corporate name “BTS Lighting” to identify the link, or the URL of the page you are linking to, but you may not use our logos or graphics as part of the link without our express written permission through a trademark license or cooperation agreement.

We reserve the right to revoke linking permission at any time. If we notify you to remove or disable a link to our Site, you must do so promptly.

7. Mobile Messaging (SMS) Terms of Service

BTS Lighting Mobile Message Service – Terms & Conditions
(Last updated: August 8, 2024)

By enrolling in the BTS Lighting mobile message service (“Service”), you agree to these Mobile Messaging Terms, as well as our Privacy Policy and the rest of our Site Terms. The Service is operated by BTS Lighting (“BTS Lighting,” “we,” or “us”). We may modify or terminate the Service or any of its features at any time without notice. To the extent permitted by law, we may also modify these Mobile Terms, and your continued use of the Service following any such changes constitutes your acceptance of those changes.

Verbal SMS Consent Disclosure

We obtain verbal consent by asking:
“Do you agree to receive conversations (external) text messages from BTS LIGHTING? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.btslighting.com/privacy-policy/ to see our Privacy Policy and https://www.btslighting.com/terms-and-conditions/ for our Terms of Service.”
Consent is not a condition of purchase.

Third-Party Privacy (SMS)

We respect your SMS privacy. SMS consent is not shared with third parties.
We do not sell or “share” (as defined under applicable laws such as CPRA/CCPA) your mobile number, SMS opt-in or opt-out status, or message metadata with third parties or affiliates for their independent marketing purposes. We may disclose limited SMS data only to our contracted messaging providers and carriers for the sole purpose of delivering and supporting the messaging service, under strict confidentiality and use-restriction agreements.

No Third-Party Marketing Use (Mobile Terms)

Your phone number, SMS consent, and message data will not be sold, transferred, or shared with third parties or affiliates for their marketing purposes. BTS Lighting may share such information only with its SMS platform provider and wireless carriers to operate the messaging program in accordance with our Privacy Policy.

Program Description: By consenting to BTS Lighting’s SMS/text messaging Service, you agree to receive recurring autodialed or pre-recorded SMS/text messages from and on behalf of BTS Lighting at the mobile number you provide. These messages may include service-related messages (updates, alerts, order status, account notifications) and promotional messages (specials, marketing offers, cart reminders, etc.). Consent is not a condition of purchase. Your choice to opt in is voluntary, and you can still make purchases without subscribing to SMS messages.

Message & Data Rates: We do not charge you for the Service, but standard message and data rates from your mobile provider may apply to each text message sent or received. Message frequency may vary. You are solely responsible for any mobile carrier charges incurred by participating in the Service. Please check your mobile plan and consult your wireless provider for details.

Opt-Out: You can opt-out of the Service at any time. To stop receiving texts, simply reply STOP to the SMS number we use (e.g., text STOP to +1 (844) 730-5838 or to any BTS Lighting text message you have received). You will receive a one-time opt-out confirmation text message, and after that you will not receive further messages unless you re-subscribe. Note: If you are subscribed to multiple BTS Lighting messaging programs, you will need to opt out of each one separately (replying STOP to one program will stop messages for that program, but not necessarily for other programs unless those messages come from the same number/shortcode).

Customer Support: If you need help or have questions about the Service, you can reply HELP to +1 (844) 730-5838, or email us at support@btslighting.com. We will be happy to assist you.

Changing Your Number: If you change or deactivate the mobile number you provided to us, you agree to promptly notify us to prevent messages from going to the wrong person. Important: We cannot be responsible for messages sent to a number that has been reassigned. It is your responsibility to update your subscription with your new number.

Service Changes: We reserve the right to change the telephone number or short code from which we send messages. If we do so, we will make an effort to update you of the new number in our messages. You acknowledge that any messages you send to an old number or short code may not be received and we will not be responsible for honoring requests made in such messages.

No Warranty & Liability (SMS): The wireless carriers (such as AT&T, Verizon, T-Mobile, etc.) supporting this Service are not liable for delayed or undelivered messages. You understand that messages may not be delivered reliably if your phone is off, out of range, or if the network is having issues. To the extent permitted by law, we will not be liable for any failed, delayed, or misdirected delivery of any SMS, any errors in the content of a message, or any actions taken or not taken by you in reliance on a message. The Service is provided on an as-is basis.

Privacy: We respect your right to privacy. Information collected in connection with the SMS Service will be used in accordance with our Privacy Policy. [When you opt-in, we may collect information such as your mobile number, carrier, and the date, time, and content of your messages with us. This information is used to operate the Service and fulfill your requests.]

By signing up for the SMS Service, you hereby agree to these Mobile Terms and confirm that you are the authorized user of the mobile phone and responsible for any usage charges. If you do not agree to these terms, do not sign up for the Service or, if you have, please opt out as described above.

8. Disclaimer of Warranties

Use of Site: The BTS Lighting website and all content, information, and services provided through the Site are provided on an “as is” and “as available” basis, without any warranties of any kind. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, regarding the Site and your use thereof, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee that the Site will be available at any particular time or location, that the Site will be uninterrupted or secure, that any defects or errors will be corrected, or that the Site is free of viruses or other harmful components. You assume full responsibility for your use of the Site and any linked sites.

Product Warranties: Aside from the explicit warranties provided by manufacturers or by us for specific products (as detailed on product pages or Section 3.7 above), BTS Lighting makes no additional warranties regarding the products sold. To the extent allowed by law, we exclude all other express or implied warranties for products, including any implied warranties of quality, durability, merchantability, or fitness for a particular use, other than those explicitly stated by us or the product manufacturer. Some products we sell (particularly third-party branded products) come with manufacturer warranties; any claims under those warranties should be directed to the manufacturer and are subject to their terms. We will assist in facilitating such claims, but we do not independently warrant third-party products beyond any obligations we explicitly assume.

No Guarantee of Results: Any advice or information (oral or written) obtained from BTS Lighting or through the Site (for example, blog articles, Q&A, or chat support guidance) does not create any warranty not expressly stated in these Terms. For automotive parts and lighting, results can depend on proper installation and usage conditions; you assume all risk for how you use the products and the Site information.

Jurisdictional Notice: Some jurisdictions do not allow the exclusion of certain warranties or limits on how long an implied warranty lasts, so some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the minimum extent permitted by law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall BTS Lighting (Brock Transportation Services Ltd.), its directors, officers, employees, agents, affiliates, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site, the products purchased, or these Terms. This includes, without limitation, any loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising from or related to the Site or the products (whether in contract, tort, or otherwise) shall not exceed the amount you paid to BTS Lighting for the specific product or service in question. If the claim does not relate to a product purchase, our liability shall not exceed an aggregate of $100 USD.

We will not be liable for any damage or loss resulting from any unauthorized access to or use of our servers and/or any personal information stored therein, any interruption or cessation of transmission to or from our Site, or any bugs, viruses, trojan horses, or other harmful code that may be transmitted through our Site by any third party.

Third-Party Products or Links: As noted in Section 6, we are not responsible for the acts or omissions of third parties. Therefore, we shall not be liable for any damages or losses caused by any third-party products (including any defects or failures of products manufactured by third parties) or by third-party services and links. This limitation includes any claims of product liability, personal injury, or property damage arising from a third-party product – such claims should be directed to the product’s manufacturer (see Section 6.1).

Exceptions: Nothing in these Terms shall limit or exclude our liability for (a) death or personal injury caused by our gross negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability which cannot be limited or excluded under applicable law. Additionally, some states or provinces do not allow the exclusion or limitation of certain damages; in those states, our liability will be limited to the maximum extent permitted by law.

You acknowledge and agree that the limitations of liability above are fundamental elements of these Terms and that we would not be able to provide the Site and products on an economically feasible basis without such limitations.

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms and any disputes arising out of or related to them (including any sales of products through the Site) shall be governed by and construed in accordance with the laws of the Province of Saskatchewan, Canada for customers residing in Canada, and the laws of the State of [State]*, United States for customers residing in the USA, without regard to its conflict of law provisions. (If not specified, Saskatchewan law will apply by default.) However, regardless of which jurisdiction’s law applies, the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or any transactions on the Site, and we expressly opt out of its application.

10.2 Initial Resolution Efforts

We value our relationship with our customers and aim to resolve any concerns through our customer service team efficiently. Before initiating any formal dispute proceeding (arbitration or litigation), you agree to first try to resolve the issue informally by contacting us at support@btslighting.com or 1-800-424-2966 and providing a brief, written description of the dispute and your contact information (including your account email or order number, if applicable). We will undertake good faith efforts to resolve the dispute internally. If we are unable to resolve the dispute within 30 days from the time of your notice (or longer if we agree to extend the informal negotiation period), then either party may proceed to the next step of dispute resolution as outlined below.

10.3 Binding Arbitration and Class Action Waiver

Arbitration Agreement: By using this Site or purchasing products, you and BTS Lighting agree that any dispute, claim, or controversy arising out of or relating to these Terms, the use of the Site, or the products you purchase (collectively, “Disputes”) shall be resolved through binding arbitration on an individual basis, except as provided below, rather than in court. “Dispute” shall be interpreted broadly to include any claim you may have against BTS Lighting or its affiliates, including those based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. However, “Dispute” does not include the enforcement of intellectual property rights of the Company or claims for injunctive relief as described in Section 10.4 below.

This means that, except for the exclusions below, you are waiving your right to a trial by jury and your right to participate in a class action lawsuit for such Disputes. Arbitration is typically less formal, less costly, and less time-consuming than litigation in court, and is heard by a neutral arbitrator instead of a judge or jury. The arbitrator’s decision is final and binding, with only limited rights of appeal.

Exceptions – Small Claims and Opt-Out: Small Claims: Either you or BTS Lighting may choose to bring an individual action in small claims court (if the claim qualifies and so long as the matter remains in that court and on an individual, non-class basis). Opt-Out: If you do not wish to agree to arbitration, you must send us a written opt-out notice within 30 days of your first use of the Site or purchase of a product (whichever is later). The opt-out notice must include your name, address, and a clear statement that you do not agree to this arbitration agreement, and must be sent to: BTS Lighting – Legal Department, 1191A 98th St, North Battleford, SK, S9A 0L7, Canada. If no such opt-out notice is received within the 30-day window, you will be bound by this arbitration clause.

Arbitration Procedure: The arbitration will be administered by a neutral arbitration provider mutually agreed upon by you and us. If we cannot agree on a provider, the arbitration will be administered by the American Arbitration Association (AAA) if you are a U.S. customer, or by the ADR Institute of Canada, Inc. (ADRIC) if you are a Canadian customer, or a similar established arbitration institution chosen by the Company. The arbitration shall be conducted in English. Arbitration Rules: If AAA is used, the Consumer Arbitration Rules of the AAA will apply. If ADRIC is used, the arbitration will be conducted under the National Arbitration Rules of ADRIC. In all cases, these Terms shall govern to the extent they conflict with the arbitration forum’s rules.

The place of arbitration shall be mutually agreed upon. If you are a U.S. customer, we propose that the arbitration hearing (if any oral hearing is held) occur in the capital or a major city of the state of your residence or another convenient location. If you are a Canadian customer, the hearing may occur in Saskatchewan (where our head office is located) or in your home province’s capital city, at your election. The arbitration can also proceed via telephone or video conference for convenience, or be solely based on written submissions, if both parties agree or the chosen rules allow. We will work with you in good faith to agree on a convenient format.

Arbitration Fees and Costs: Payment of all filing, administration, and arbitrator fees will be governed by the applicable rules of the arbitration administrator (for example, AAA’s rules might require you to pay a small filing fee, and we may pay the rest of the fees, at least for claims under a certain amount). We will abide by the administrator’s rules regarding arbitration fees, and in some cases (especially for low-value claims), we may pay all such fees to ensure the arbitration proceeds. Each party will bear its own attorneys’ fees and costs, unless there is a statutory provision that allows the prevailing party to recover attorneys’ fees (in which case the arbitrator can award reasonable fees to the prevailing party, if appropriate).

Class Action Waiver: All Disputes must be arbitrated or litigated on an individual basis only. You agree not to join or consolidate claims with others, or to arbitrate any claim as a representative or member of a class or in a private attorney-general capacity. The arbitrator is only authorized to award relief on an individual basis, and cannot award relief that would affect anyone other than the individual claimant. There is no judge or jury in arbitration, and court review of an arbitration award is limited, but an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive or declaratory relief and statutory damages).

If this class action waiver is found to be illegal or unenforceable as to all or some parts of a Dispute, then it may impact the enforceability of the arbitration agreement for that Dispute, meaning those portions of the Dispute might proceed in court as determined by a court of competent jurisdiction, with the remaining portion still arbitrated.

10.4 Jurisdiction and Venue for Litigation

Subject to the above arbitration agreement, if a Dispute for any reason proceeds in court rather than arbitration, such as a small claims matter or a claim involving an excluded matter, then the following jurisdiction and venue provisions apply:

For customers residing in the United States, you agree that such any suit or proceeding shall be brought exclusively in the state or federal courts located in the State of [State]*, and you consent to the personal jurisdiction of such courts. For customers residing in Canada (or elsewhere), you agree that any such suit or proceeding shall be brought exclusively in the courts of the Province of Saskatchewan, Canada, and you consent to the jurisdiction of such courts. You waive any objection to these venues as inconvenient or improper.

In any such litigation, the parties waive their rights to a jury trial (if applicable law allows). However, if the law of your jurisdiction does not permit waiver of jury trial or conferring exclusive jurisdiction to a foreign court for consumer contracts, nothing in these Terms will contravene your rights in that regard; in such case, jurisdiction and venue shall be determined by applicable law.

(The specific state for U.S. jurisdiction could depend on factors such as the state of our U.S. operations or your residence. By default, we designate North Dakota courts if no other nexus is determined, as our U.S. shipping operations may be facilitated there. This designation does not override any mandatory consumer rights you have.)

10.5 Time Limit to Bring Claims

You agree that any claim or cause of action arising out of your use of the Site or purchase of products must be filed within one (1) year after such claim or cause of action arose, or be forever barred. This limitation does not apply to residents of jurisdictions that prohibit such a shortened limitations period; in such cases, the shortest permissible limitations period shall apply.

11. Indemnification

You agree to indemnify, defend, and hold harmless BTS Lighting (Brock Transportation Services Ltd.), its parent company, affiliates, and their respective directors, officers, employees, and agents (the “Indemnified Parties”) from and against any and all claims, demands, causes of action, losses, liabilities, damages, judgments, or expenses (including reasonable attorneys’ fees and legal costs) arising out of or related to: (a) your use or misuse of the Site or products purchased (including, for example, use of products in violation of law or in a manner inconsistent with product instructions), (b) any User Content you post or submit, (c) your breach of these Terms or any violation of applicable law or regulation, or (d) your infringement or misappropriation of any intellectual property or other rights of a third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which case you will cooperate with us in asserting any available defenses). This indemnification obligation will survive the termination of these Terms and your use of the Site and products.

12. Changes to Terms

BTS Lighting reserves the right to modify or update these Terms and Conditions at any time, at our sole discretion. If we make material changes, we will post the revised Terms on this page and update the “Last Updated” date at the top. In some cases, we may provide additional notice to you (such as adding a statement on our homepage or sending an email notification). It is your responsibility to review these Terms periodically for any changes. Your continued use of the Site or purchase of products after any modifications to the Terms constitutes your acceptance of the revised Terms. If you do not agree to any updated Terms, you should stop using the Site.

13. Miscellaneous

Entire Agreement: These Terms (together with any policies or rules referenced and incorporated, such as our Privacy Policy, Return Policy, or specific program terms) constitute the entire agreement between you and BTS Lighting regarding the subject matter herein, and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms).

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. Any unenforceable part will be interpreted to fulfill its intended purpose to the greatest extent permitted by law, and if an arbitrator or court declines to enforce a provision as written, that provision will be replaced by a similar enforceable term to the extent possible.

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of BTS Lighting.

Assignment: We may assign or transfer our rights and obligations under these Terms to another party (for instance, if we undergo a merger, acquisition, or sale of assets, or by operation of law). You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our express prior written consent.

Relationship: No joint venture, partnership, employment, or agency relationship exists between you and BTS Lighting as a result of these Terms or your use of the Site or purchase of products. You may not represent yourself as an agent or representative of BTS Lighting.

Headings: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect.

14. Contact Information

If you have any questions, concerns, or feedback about these Terms or any other policies, please contact us:

BTS Lighting (Brock Transportation Services Ltd.)
1191A 98th Street
North Battleford, SK S9A 0L7
Canada

Phone: 1-800-424-2966
Email: support@btslighting.com

We will do our best to respond to your inquiry promptly. Your feedback is important to us and we are here to help you have a positive experience with BTS Lighting.

By using the Site or purchasing products, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. Thank you for shopping with BTS Lighting! We appreciate your business and look forward to serving you.